VITALORAX PRIVACY POLICY

​

Last Updated: O 12, 2026

 

At Vitalorax (“Vitalorax,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase our products, communicate with us, subscribe to our communications, or otherwise interact with Vitalorax.

 

This Privacy Policy applies generally to Vitalorax and the products and services we currently offer or may offer in the future.

 

1. Information We Collect

 

Depending on how you interact with Vitalorax, we may collect personal information that you provide directly to us, including:

 

* Name, email address, telephone number, billing address, and shipping address.

* Order, purchase, return, refund, and transaction information.

* Account information, if you create an account.

* Information you provide when contacting customer support or submitting a form.

* Marketing and communication preferences.

* Information you voluntarily provide when communicating with us.

​

Payment transactions may be processed by third-party payment processors. Vitalorax may not directly receive or store complete payment card information when payment information is processed by those providers.

 

We may also automatically collect certain information when you use our website, such as IP address, browser type, device information, pages viewed, referring pages, interactions with the website, cookies, and similar technical information.

 

Vitalorax does not intentionally request sensitive medical or health information through its general online store unless expressly necessary for a particular service and disclosed to you at the time of collection.

 

2. How We Use Your Information

 

We may use personal information to:

 

* Process and fulfill purchases and orders.

* Process payments, refunds, returns, and exchanges.

* Provide shipping and order-status information.

* Communicate with customers about purchases or inquiries.

* Provide customer service and support.

* Maintain and improve our website, products, and services.

* Personalize the customer experience.

* Detect and prevent fraud, misuse, security incidents, and other potentially unlawful activities.

* Maintain appropriate business and transaction records.

* Send promotional or marketing communications where permitted by law and consistent with your preferences.

* Comply with applicable legal, regulatory, tax, accounting, or reporting requirements.

* Protect Vitalorax, our customers, and others.

 

3. How We Share Personal Information

 

Vitalorax does not sell personal information for money.

​

We may disclose information when reasonably necessary to third parties that help us operate our business, such as payment processors, website and e-commerce service providers, shipping and fulfillment companies, customer-support providers, email and marketing providers, analytics providers, security providers, professional advisers, and other vendors that provide services on our behalf.

​

We may also disclose information where required or permitted by applicable law, to protect our legal rights, investigate suspected fraud or security incidents, or in connection with a business transaction.

 

Third-party providers may process information according to their own applicable terms and privacy practices.

​

4. Cookies and Tracking Technologies

​

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors interact with our website, analyze performance, improve functionality, and, where applicable, support advertising or marketing activities.

 

You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of portions of our website.

 

Where required by applicable law, additional choices or consent mechanisms may be provided.

​

5. Third-Party Websites and Links

​

Our website may contain links to third-party websites, applications, platforms, social networks, or other services.

 

These third parties operate independently from Vitalorax and may maintain their own privacy policies and practices. Vitalorax does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

 

We encourage you to review the privacy policies and terms of any third-party service before providing personal information to that service.

 

The presence of a third-party link on our website does not necessarily constitute Vitalorax’s endorsement of that third party or its practices.

 

6. Security of Your Information

 

Vitalorax takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

 

We also rely on reputable service providers, including payment and e-commerce providers, to maintain appropriate safeguards for information they process on our behalf.

 

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

 

7. Retention of Your Information

 

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business records, providing customer service, resolving disputes, preventing fraud, enforcing agreements, and satisfying applicable legal, tax, accounting, or regulatory obligations.

 

When information is no longer reasonably required, we may delete, destroy, or anonymize it in accordance with applicable requirements and our business practices.

 

8. International Data Transfers

​

Some of the companies and service providers that support Vitalorax may process or store information in jurisdictions different from the jurisdiction in which you reside.

​

Where personal information is transferred across jurisdictions, we take reasonable steps, where required, to ensure that information is handled consistently with applicable privacy requirements.

​

Privacy and data-protection laws may differ between jurisdictions.

​

9. State Privacy Rights

​

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information. These may include rights to:

​

* Request access to certain personal information.

* Request correction of inaccurate information.

* Request deletion of certain personal information.

* Obtain information concerning certain disclosures or uses of personal information.

* Obtain a copy of certain information where applicable.

* Opt out of certain uses of personal information where a right to opt out is provided by applicable law.

* Appeal certain decisions regarding a privacy request, where required by law.

* Exercise applicable privacy rights without unlawful discrimination.

​

The specific rights available to you depend on your jurisdiction and whether the applicable law applies to Vitalorax.

​

To submit a privacy request, you may contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing certain requests.

​

10. Marketing Communications

​

If you choose to receive promotional communications from Vitalorax, we may send information regarding products, promotions, announcements, offers, or other Vitalorax news.

​

You can opt out of promotional email communications at any time by using the unsubscribe link included in the email or by contacting us.

​

Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications when necessary, such as order confirmations, shipping updates, account notices, customer-service communications, or other transactional messages.

​

11. Do Not Track and Privacy Signals

​

Some browsers and devices provide “Do Not Track” or similar privacy signals.

​

Because standards and legal requirements concerning these signals may vary, our website’s response may depend on the technology being used and applicable law.

​

Where Vitalorax is legally required to recognize a particular browser-based opt-out preference signal, we will process that signal as required by applicable law.

​

12. Children’s Data

​

Vitalorax’s website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our general website.

​

If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent and appropriate consent was not obtained, we will take reasonable steps to delete that information.

​

A parent or legal guardian who believes a child has provided personal information to Vitalorax may contact us at info@vitaloraxhealth.com.

​

13. Business Transfers

​

If Vitalorax is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business, bankruptcy, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

​

Where appropriate or required, we will take reasonable steps to ensure that personal information remains appropriately protected.

​

14. Legal Compliance and Protection

​

We may use, preserve, or disclose information when we reasonably believe doing so is necessary or appropriate to comply with applicable laws, regulations, legal proceedings, court orders, governmental requests, or other lawful processes.

​

We may also do so when reasonably necessary to investigate fraud or security issues, enforce our agreements or policies, protect the rights and property of Vitalorax, or protect our customers, users, or others.

​

15. Privacy Complaints

​

If you have a concern or complaint regarding how Vitalorax collects, uses, discloses, protects, or otherwise handles your personal information, you may contact us at info@vitaloraxhealth.com.

​

Please provide sufficient information for us to understand and investigate your concern. We will review privacy complaints and respond within a reasonable period, consistent with applicable legal requirements.

​

Where applicable, you may also have the right to contact or submit a complaint to an appropriate governmental or data-protection authority.

​

16. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes to our business, website, products, services, privacy practices, technology, or applicable legal requirements.

 

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by applicable law, we may provide additional notice regarding material changes.

 

​