Vitalorax

30-Day Return Policy

 

You may request a return within 30 days of the date your order is delivered.

 

To be eligible for a return, the product must meet the applicable conditions below and must include proof of purchase.

 

Before returning any product, please contact Vitalorax Customer Support to request return authorization and instructions.

 

Please do not send a product back without first receiving return instructions from us.

 

Blood Pressure Monitors

 

Blood Pressure Monitors must be returned in their original packaging with all included accessories, manuals, cables, cuffs, and components.

 

The product must not show signs of misuse, abuse, unauthorized modification, or damage caused by improper handling.

 

Products returned incomplete, damaged, or in a condition that prevents resale may be subject to a reduced refund or may be denied where permitted by law.

 

Hearing Aids

 

Due to the personal and hygienic nature of hearing aids, additional return conditions may apply.

 

Hearing aids should be returned unused or in like-new condition whenever possible and must include the original charging case, charging cable, ear tips or domes, cleaning accessories, manual, packaging, and other included components.

 

Products showing excessive wear, misuse, contamination, unauthorized modification, or damage may be denied a return where permitted by applicable law.

 

For hygiene and safety reasons, certain opened or used hearing aid accessories may not be eligible for return unless defective.

 

Return Shipping

 

Customers are generally responsible for return shipping costs unless the return is due to a confirmed manufacturing defect, damage during shipment, or an error made by Vitalorax.

 

We strongly recommend using a trackable shipping service when returning a product.

 

Vitalorax is not responsible for return shipments that are lost before reaching our designated return location.

 

Refunds

 

Once your return is received, we will inspect the product and notify you regarding the status of your refund.

 

If approved, your refund will be issued to the original payment method.

 

Please allow approximately 5 to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

 

Original shipping charges, including express shipping fees, may be non-refundable unless the return is due to a confirmed product defect or an error by Vitalorax.

 

Non-Returnable Items

 

Certain items may not be eligible for return, including:

 

* Final sale or clearance items;

* Gift cards;

* Products damaged through misuse, neglect, accidents, or unauthorized modification;

* Products missing major components or accessories;

* Certain opened or used hygienic accessories;

* Products purchased from unauthorized sellers.

 

These restrictions apply only where permitted by applicable law.

 

1-Year Limited Warranty

 

Vitalorax provides a one-year limited warranty from the date of delivery against defects in materials and workmanship under normal and intended use.

 

This limited warranty applies to eligible Vitalorax Blood Pressure Monitors and Hearing Aids.

 

If you experience a problem that may be related to a manufacturing defect, please contact Vitalorax Customer Support.

 

You may be asked to provide:

 

* Your order number or proof of purchase;

* A description of the problem;

* Photographs or videos showing the issue;

* Information about how the product was being used;

* Additional troubleshooting information, when necessary.

 

Vitalorax may perform troubleshooting or request additional evidence before approving a warranty claim.

 

Blood Pressure Monitor Warranty Coverage

 

For eligible Blood Pressure Monitors, the warranty may cover confirmed manufacturing defects or performance problems that affect the normal operation of the device.

 

For concerns involving measurement accuracy, Vitalorax may request additional information, troubleshooting steps, or comparison testing to help determine whether the product is functioning properly.

 

Packaging-only damage that does not affect the function of the device may be handled separately from a product warranty claim.

 

Hearing Aid Warranty Coverage

 

For eligible Hearing Aids, the warranty covers confirmed manufacturing defects affecting the normal operation of the device.

 

Vitalorax may request photographs, videos, troubleshooting information, or return of the hearing aids or charging equipment for inspection before approving a warranty claim.

 

The warranty does not guarantee replacement for issues caused by improper fit, incorrect setup, user error, accidental damage, or misuse.

 

Warranty Resolution

 

If Vitalorax determines that a product has an eligible manufacturing defect during the warranty period, we may, at our discretion and as permitted by applicable law:

 

* Repair the product;

* Replace the defective product;

* Replace an applicable component or accessory;

* Provide another appropriate remedy.

 

Replacement products or components may be new or equivalent in function and performance.

 

Warranty service does not automatically entitle the customer to a full refund after the 30-day return period.

 

What the Warranty Does Not Cover

 

The Vitalorax Limited Warranty does not cover damage, failure, or problems resulting from:

 

* Accidents;

* Drops or impact damage;

* Water or liquid damage unless the product is specifically designed and rated for such exposure;

* Misuse or abuse;

* Neglect;

* Improper handling;

* Failure to follow the product instructions;

* Unauthorized repairs, modifications, or alterations;

* Improper cleaning, maintenance, charging, or storage;

* Use of incompatible accessories or charging equipment;

* Normal wear and tear;

* Cosmetic damage that does not affect normal product function;

* Lost or stolen products;

* Damage caused by external events;

* Products purchased from unauthorized sellers;

* Products without valid proof of purchase.

 

How to Make a Warranty Claim

 

To request warranty service, contact Vitalorax Customer Support.

 

Please provide your order number or other proof of purchase and a clear description of the issue.

 

Photos or videos may be requested to help us evaluate the claim.

 

Please do not return a product without first receiving authorization and return instructions from Vitalorax.

 

If a return is required, we will provide the appropriate instructions and return address.

 

Shipping responsibility for approved warranty claims will be determined according to the circumstances of the claim, applicable law, and the return instructions provided by Vitalorax.

 

30-Day Returns and 1-Year Warranty Are Different

 

Our 30-Day Return Policy and our 1-Year Limited Warranty are separate programs.

 

The 30-Day Return Policy allows eligible customers to request a return within 30 days of delivery in accordance with the conditions stated above.

 

After the 30-day return period ends, an eligible product may still be covered by the 1-Year Limited Warranty for qualifying manufacturing defects.

 

The limited warranty does not provide a general right to return a product after 30 days because of a change of mind, preference, fit, or buyer’s remorse.

 

Products Purchased Through Amazon or Other Marketplaces

 

If your Vitalorax product was purchased through Amazon or another authorized third-party marketplace, return requests may be processed according to that marketplace’s applicable return policies.

 

Vitalorax’s limited warranty may still apply to eligible manufacturing defects, subject to proof of purchase and the terms of this policy.

 

Proof of Purchase

 

Warranty and return claims require valid proof of purchase from Vitalorax or an authorized seller.

 

Proof of purchase may include an order confirmation, receipt, marketplace order number, or other documentation reasonably requested by Vitalorax.

 

Abuse or Fraud

 

Vitalorax reserves the right, where permitted by law, to deny return or warranty requests involving suspected fraud, repeated abuse of the return process, altered products, falsified documentation, or products that do not match the original purchase.

 

Limitation of Warranty

 

This warranty applies only to the original eligible product and does not cover problems outside the scope described in this policy.

 

Except where prohibited by law, Vitalorax does not provide additional warranties beyond those expressly stated here.

 

Consumer Rights

 

This limited warranty gives you specific legal rights.

 

You may also have additional rights under applicable federal, state, or local consumer protection laws.

 

Nothing in this policy is intended to limit or waive rights that cannot legally be waived.

 

Contact Us

 

For returns, warranty claims, troubleshooting, or questions regarding this policy, please contact:

 

          Vitalorax Customer Support

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      Email: info@vitaloraxhealth.com

      Website: www.vitaloraxhealth.com